Privacy Policy

At Laluce Lines Exquisite Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number)
• Delivery address and location information
• Payment information (processed securely through our payment partners)
• Communication preferences

1.2 Non-Personal Information

We may collect non-personal information such as:

• Browser type and version
• IP address and general location
• Pages visited and time spent on our website
• Referring website information

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders
• To communicate with you about your orders and inquiries
• To improve our products and services
• To send marketing communications (with your consent)
• To comply with legal obligations
• To prevent fraud and ensure security

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

3.1 Service Providers

Trusted third-party service providers who assist us in:

• Payment processing
• Delivery and logistics
• Website hosting and maintenance
• Customer service

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of our customers or the public

4. Data Security

We implement appropriate security measures to protect your personal information:

• Secure servers and encryption technologies
• Limited access to personal information
• Regular security assessments
• Employee training on data protection

5. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Portability: Request transfer of your information

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our website
• Improve your browsing experience
• Provide relevant content and advertisements

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: info@lalucelines.com.ng
Phone: +234 803 403 5462
Address: 26 Chief Philip Amaehule Close, Sunrise Villa, Rumuodara, Port Harcourt, Nigeria

13. Data Protection Officer

For data protection inquiries, you may contact our Data Protection Officer at the above address or email.